
Table of Contents
INTRODUCTION...................................................................................1-1
PC SOFTWARE HOTLINE SERVICES................................................2-1
CATERPILLAR CCM PC INSTALL PROBLEM TRACKING FORM ...............2-2
CATERPILLAR CCM PC COMMUNICATIONS TRACKING FORM ...............2-3
WHAT YOU NEED TO RUN CATERPILLAR CCM PC .......................3-1
INSTALLING CATERPILLAR CUSTOMER COMMUNICATION
MODULE PC ..........................................................................................4-1
CAT CCM PC GROUP BOX.................................................................5-1
STARTING CATERPILLAR CCM PC......................................................5-2
CATERPILLAR CCM PC ONLINE HELP ................................................5-5
PRINTING A DOCUMENT....................................................................6-1
FILE DROP-DOWN MENU FUNCTIONS.............................................7-1
PRINT SETUP .....................................................................................7-2
EXITING CATERPILLAR CCM PC.........................................................7-4
DIAGNOSTICS DROP-DOWN MENU FUNCTIONS............................8-1
ACTIVE DIAGNOSTIC CODES ...............................................................8-2
LOGGED DIAGNOSTIC CODES .............................................................8-4
EVENTS .............................................................................................8-7
Active Event Codes ...................................................................8-8
Logged Events Codes .............................................................8-10
CCM DIAGNOSTIC CODES................................................................8-13
ALARMS...........................................................................................8-16
SHUTDOWNS....................................................................................8-19
DERATES.........................................................................................8-23
INFORMATION DROP-DOWN MENU FUNCTIONS ...........................9-1
STATUS .............................................................................................9-2
ECM SUMMARY ...............................................................................9-13
DATA LOGGER .................................................................................9-15
CONTROL DROP-DOWN MENU FUNCTIONS.................................10-1
PHONE BOOK DROP-DOWN MENU FUNCTIONS ..........................11-1