
2-1
Section
2
PC Software Hotline Services
Caterpillar Inc. provides a well-trained technical support staff to
assist you with any problems. If you need software support of Cat
CCM PC and wish to contact the Caterpillar PC Software Hotline,
please completely fill out the information from the Caterpillar CCM
PC Install Problem Tracking Form or Caterpillar CCM PC
Communication Tracking Form. These questions are necessary for
the Caterpillar PC Software Hotline to solve your problem.
Also, be prepared to:
•= Give a brief explanation of the problem you are having
•= Include the exact wording of any error or warning
messages you have received
•= Give the sequence of steps you took before the error or
warning message
•= Describe any recent changes made to your personal
computer (PC) and know if Cat CCM PC Software was
running correctly in the past to help isolate the problem
Note: If you call outside of these hours, leave a voice message, and
a Caterpillar PC Software Hotline staff member will respond to your
problem the next business day.
Caterpillar PC Software Hotline
Voice: (800) THE-PCDR (843-7237) or (309) 266-2751
Fax: (309) 263-0127
E-mail: THEPCDR@catsupport.com or
Thepcdr@MAILHUB (Lotus Notes)
Hours: 8:00am to 5:00pm (Central Standard Time)
Mail To: The PC Doctor
c/o CSE Software Inc.
2109 S. Main Street
Morton, Illinois 61550-2917